At your home in Madeira, or online.
Software support for Apple devices: setup, reinstalls, backups and troubleshooting. Explained in plain English, with a quote before any work starts.
From first start-up to the problem that won’t go away.
A new device ready to use, with everything in the right place from day one.
When starting from scratch is the answer, without losing what matters.
Finding what is actually failing and fixing it at the source, not a quick patch.
Photos and documents protected before you need them.
Protected accounts and settings that make sense for whoever uses the device.
Sessions at your own pace to get more out of what you already have.
I don’t do hardware repairs (screens, batteries, logic boards). If the problem is physical, I’ll tell you and point you to where it can be fixed.
At home
I fix things on site, with the device on your own network and your own accounts, and explain what I did. Ideal for fresh setups, moving to a new device, and if you prefer to follow along in person.
Online
With your permission, I connect by screen sharing. You see everything I do in real time and can end the session at any moment. Works if you are away from Madeira and for problems that don’t need a visit.
Fill in the request with your device and what is happening. The more detail, the better.
I reply by email with what I propose to do, how long it should take and the cost, before starting.
We arrange a visit in your municipality or a remote session by screen sharing.
You’ll get a quote by email with what I’ll do, how long it takes and what it costs. I only go ahead once you agree.
I do. I’m Fábio Silva, with more than 5 years of experience as an Apple authorised technician. Today I provide this support independently, in Madeira and online.
Yes. Home visits, online sessions and every email can be in English, so nothing gets lost in translation.
No. The service is software only: setup, reinstalls, restores, backups and troubleshooting. If the diagnosis points to a physical fault, I’ll point you to a repair service.
The whole island of Madeira, all ten municipalities, from Funchal to Porto Moniz and Santana. Tell me your municipality in the request so we can arrange the visit.
By screen sharing, only with your permission. You see everything I do in real time and can end the session whenever you like. Ideal if you are away from Madeira or would rather not have a visit.
Before any reinstall or restore I make sure a working backup exists. I don’t keep copies of your data or your passwords.
It depends on what is needed. Once you describe the problem you get a quote with the cost before any work starts, with no obligation.